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Frequently Asked Questions
What is Kimtag ?

Kimtag is a connection hub. It makes connection sharing easy. It allows you to put all your connections such as your social networks, websites and blogs in one place and then provide that place to people with QR Codes, NFC tags and links so they can decide how to connect with you.

As well as the tens of thousands of personal and business Kimtags, people have also used Kimtags for events, products, invites, properties, CV's and hundreds of other uses.

Why use a connection hub ?

Most people, organisations and businesses now have many connections. How we connect with people changes and how people want to connect with us differs. Using a connection hub means your hub remains constant while the way you connect can change.

Is Kimtag reliable ?

It is. We are a well funded company run by seasoned internet people. We use good quality servers with good quality providers including Amazon's Cloud computing services to provide us with substantial capacity headroom. Nothing's perfect, but we know what we are doing. You, your QR Codes and NFC tags, and your connections are in safe hands.

Why is the Kimtag connection hub different on mobiles ?

We provide a lighter, simpler and faster version of the connection hub for mobiles because most people still get much slower internet access on mobiles. We also change the way information is presented depending on the device and connection speed.

I just want a QR Code / NFC Tag. Why do I need a connection hub ?

Because it provides you with flexibility. If you 'hardcode' your connection (say your website) into the QR Code or your NFC Tag then you cannot change this. If you use a connection hub, your QR Code or NFC Tag points to the hub and you can redirect where you want and change whenever you want.

Do I have to use the connection page for my QR Code / NFC Tag ?

Not at all. Just add the connection you want your QR Code and/or NFC Tag to direct to, select Instant Redirect under AutoConnect in your settings and users will jump straight through without visiting the connection page.

I want to register more than one Kimtag, can I do this ?

You can. We provide a number of different systems for you to do this. Have a look at our page on Creating Multiple Kimtags.

How can I get NFC Tags ?

You can either purchase your own NFC Tags and program them to point to your Kitmag page or you can purchase pre-programmed and optionally pre-printed NFC tags directly from us via the Kimtag Store (available from your account menu after login).

Which format QR Code should I use ?

We recommend using the EPS file format for printing because it is a lossless format which can be resized easily. For web use, we would recommend the PNG or JPG files or use the cut and paste embed code under the 'links' tab.

Can I customise my connection page more ?

We provide a number of ways to personalise your connection page including changing the layout, background colours and image and so on. However, it's important to remember that Kimtag is a connection hub, not a social network or personal homepage. It's purpose is to provide a uniform, simple and effective way for people to connect with you. We are not the destination, we are just the link.

I'm stuck. What now ?

Send us an email at help@kimtag.com. We can get really busy so give us a little time but we always help any way we can.

Do you have any Apps ?

Not yet. Our mobile optimised connection page works perfectly across the vast majority of phones and while we might be able to provide a better experience with an App, anyone scanning or accessing your Kimtag would be required to download that App and we don't think that's a good idea. QR Code or NFC tag scanning Apps are often built into phones and there are so many free Apps already on the market for scanning that adding another would offer little benefit. When we see a real benefit, we'll release one.

Will Kimtag always be free ?

Yes.

Will you show ads on my connection page ?

No. Never.

How can I protect my personal connections ?

Yes. We have a comprehensive system for you to control who sees your connections. Have a look at the help document on privacy settings and the directory system.

Note: by default, all connections are open and public. You need to set them private.

What if I want to delete my Kimtag ?

Just login, go to your settings, click on the Delete tab and that's it. Note that there's no going back. Once it's deleted, it's gone forever and someone else could eventually get your tag. If you aren't sure, use 'hide' instead of delete.

What if I lose my password ?

Click login as usual. Type your email or kimtag into the top box and the word 'lost' into the password box. We'll send you an email with instructions.

Can I add connections that aren't listed ?

Use the Custom ID or Custom Link connections. You can change the title and icon of these connections as well as the link.

Can I register a one, two or three letter Kimtag ?

You can't register one or two letter Kimtags. You can register three letter Kimtags but these are in high demand and short supply so we charge a small annual fee for these. Just register as normal and follow the instructions.

Does Kimtag support NFC tag tracking ?

Yes. To track NFC tags, use the URL 'kimtag.com/yourtag/nfc' or use the NFC tracking enabled short code you can find within your settings. This will ensure that NFC scans show independently in your stats.

You guys are great. Can I buy you lunch ?

Sadly, nobody has ever asked us that. But if you want to, then we are really into sushi at the moment.